Captus Financial Solutions Ltd- Collection Philosophy

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Captus Collection Philosophy

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Debt Collection Services

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	Our senior management and operational team have over 35 years experience in the field of finance, debt collection and receivables management. Our key team members have also served in the finance departments of some of the UK's and Europe's largest companies, enhancing our services with the knowledge of the unique challenges and frustrations created by delinquent debt.

.....Captus is committed to collecting our clients’ money.


	Our success in debt collection is built on two foundations: a well-trained, persistent staff of debt collection agents and a robust technology platform.

First, the debt is entered into the CaptusCollect™ system, categorised, and referred to the most appropriate collections team.


	After successful contact, repayment arrangements are agreed, and begin through one of the many ways of payment CaptusCollect™ supports.

.....Adapting to new challenges opens new path to collections.

	Captus focuses resources on the successful collection of the debt, which means that each outstanding position may need to be addressed differently to be most effective.

Each individual debtor is unique, and our team is skilled at tailoring repayment programs to ensure collection.

.....Perseverance cannot be underestimated.

	Captus uses the best technology available to the industry, but recognises that there is no substitute for human perseverance after every open position.

We remember there is a fine line between perseverance and irritation ! Although relentless in the collection of overdue accounts, our debt negotiators never lose sight of the fact that there may be business relationships at stake.

.....Training our staff keeps our team at the vanguard of the industry.

	Captus invests heavily in training its debt collection teams in the newest and most effective practices of collection.

When the debtor is reached, our staff is trained to negotiate a solution for repayment that is tailored to provide the best possible return for the client.


	As new technologies become available we will keep our staff trained in most effective use on behalf of the client.

.....Understanding the nature of the debt is key to effective collections

	Captus has learned from experience that understanding the reason for the existence of the outstanding debt is a critical element in collections.

Efficacy levels in collections differ according to the type of debt, and Captus employ the best collections practice for each particular position.


	Captus has also learned that the collections approach greatly influences the likelihood of repayment, and tailors its approach to accordingly.

.....Transparency keeps our clients informed at all times

	Captus appreciates the importance of clients being kept informed of the current status of account collections, so real-time reports are provided securely online.

CaptusCollect™ tracks every debt and logs all related collections correspondence, meaning clients enjoy visibility into the entire process.


	The collected amounts are then forwarded to clients accounts, and management reports are generated to assist the clients’ accounting departments.